The cooker hood is damaged / dented / scratched

Resolution

If the hood has damaged or loose components, refer to the suggestions below for step by step instructions.

Discovering damage when unpacking the appliance:

• Please contact your dealer immediately to notify them that the appliance was damaged during delivery.
• You will find the dealer’s phone number on the invoice or the delivery note.

Warning: Do not attempt to connect or use the appliance.

Discovering damage after installing / using the appliance for the first time:

• You should also contact your dealer in this case to notify them of the damage.

Requesting a service:

• If you want to replace the component yourself, visit our Webshop.
• If possible, state the component concerned when requesting a service by an Authorized Service Center.