Hob displays error message E6 / E641

Issue

The induction hob displays E6 or E641 on the control panel and may stop heating or operate incorrectly.

This error usually indicates a power supply or installation issue.

Typical signs:

• E6 or E641 appears when the hob is switched on
• Cooking zones may not heat
• The error returns after restarting the appliance
• The issue may occur shortly after installation

Resolution

Start by checking the most common causes of the problem. In many cases, the issue is related to the electrical connection.

1. Switch the hob off and on again
   • Touch the power button to deactivate the appliance, then switch it back on.
   • Temporary power supply interruptions can occasionally trigger the error.
2. Reset the appliance
   • Disconnect the hob from the power supply for at least 30 seconds.
   • For built-in hobs, switch the circuit off at the fuse box, then restore power.
3. Check the installation
   • Installation should be carried out by a qualified professional electrician.
   • If the hob was recently installed, verify that it has been connected according to the installation instructions.
   • Many induction hobs require a specific single-phase or multi-phase wiring configuration.
4. Contact a qualified electrician
   • The electrician can verify the incoming supply voltage, phase configuration, and wiring connections.
5. Contact an authorised service centre if the error remains
   • Have the model number and the displayed error code available when contacting support.

Important

• Do not attempt to modify electrical wiring yourself.
• Installation faults may not be covered by warranty.
• The error frequently appears on newly installed appliances where the electrical connection is incorrect.